All systems are operational.
We are pleased to report that email sending and receiving issues have been fully resolved for all @attglobal.net users, and all aspects of our email service are now operating normally. Our engineering team has verified that mail flow has stabilized. We sincerely thank you for your patience and understanding while we worked to resolve this issue.
We have contacted the necessary parties to correct the DNS issues affecting @attglobal.net email users. The corrected records are now propagating and we have confirmed successful connections during testing, though some users may continue to see issues until DNS fully resolves.
Our support will continue monitoring DNS over the next few hours to confirm full propagation.
We are currently investigating reports regarding our email service functionality for @attglobal.net mailboxes. Users may experience issues in sending or receiving messages. Our engineering team is actively diagnosing the issue to restore full functionality as quickly as possible, and we will provide further updates as new information becomes available. Thank you for your patience.
Update, 24th of August 8:50AM ET:
The issue has been identified and we are working to resolve the domain issue. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
At the moment, some customers may have difficulty using FTP services. Our team is actively investigating the incident and will update you with more details as we have them. Thank you for your patience.
August 14th, 4:02AM ET: The issue is no longer present for some accounts, our team is investigating root cause of the issue.
August 14th, 8:27AM ET: The issue has been resolved and FTP services are back to normal.